Training & Quality Manager Greenogue Permanent

Our client is based in Greenogue Business Park, Dublin 24 and is currently recruiting for a Training / Quality Manager. 

Reporting to the Managing Director, the Training/ Quality manager will play a central role in company growth.  Full responsibility for the complete delivery of all training functions within the company (including staff & external contractors) and provide support to the sales, account management and consulting management team.  

This is a permanent role and salary is circa €50k.

DUTIES OF THE ROLE :

·         Direct line management for training staff and contractors

·         Manage day to day activity of the training centre.

·         Ensure Training centre and classrooms are always well presented

·         Create an inviting atmosphere in the Training centre to make attendees feel welcomed and valued

·         Network with attendees to ensure they are being looked after and have a positive experience during their training

·         Ensure correct prerequisites are met by attending delegates

·         Ensure training centre is well stocked with all necessary training equipment required to run course portfolio

·         Arrange certificates for course completion and liaise with appropriate awarding bodies to register attendees

·         Cancel / reschedule courses as required

·         Support private & public course customer queries directly and through your department

·         Communicate with all delegates in advance of courses as required

·         Develop and manage training flows to support competence development for our customers

·         Monitor training budgets to ensure cost effective deliveries

·         Maintain training logs for clients as per contractual agreements

·         Audit instructors for quality of service and delivery

·         Audit training material and allocate budget and resources to continually improve course quality

·         Ensure all training material is produced and delivered to site in advance of training

·         Conduct end of course evaluations and act accordingly on findings

·         Select appropriate external training environments as required to facilitate offsite training

·         Handle all administration related to course preparation and delivery

·         Support marketing efforts by posting to social media channels content relevant to classroom environment

·         Liaise with finance department to ensure proper billing of public and private courses as appropriate

·         Record external contractor deliveries and supply finance with correct details to ensure accurate payments for service.

THE IDEAL CANDIDATE:

·         At least 5 years previous experience as a Training Manager in a fast paced environment

·         Strong organisational and administrative skills, including the ability to deal with conflicting priorities.

·         Excellent interpersonal and communication skills, including previous customer service experience.

·         Strong computer and keyboard skills, including experience of all Microsoft Office tools.

·         Strong team player, Flexible and adaptable.