Technical Support Dublin 24
Our clients, a supplier of CRM and Financial Software, are looking for a Technical Support Engineer to join their team.
The Technical Support Engineer will be responsible for incoming product-related support issues. Initially providing first-line support to customers and resellers, it is expected the person in this role will develop their knowledge to deal with more in-depth second-line support issues as well.
The role requires a person who is comfortable and confident dealing with customers from different cultures and with varying degrees of English language. The Support Engineer will be a technically-biased person with experience of working with complex software-based products and with the analytical and skills and the patience to carry out critical investigation into customer issues.
The role also demands someone who has organisation skills, is comfortable and diligent at managing multiple tasks and who is thorough and fastidious at recording their activity in the company’s support system.
For more information please call Keith on 01 4663983 or email firstname.lastname@example.org