Technical Customer Support Representative Stillorgan Temporary

Our client is based in STILLORGAN and is currently recruiting for an experienced Technical Customer Support Person to join their busy and expanding team.

This is a permanent role and salary is €25k – €35k depending on experience

DUTIES OF THE ROLE  :

• Provide 1st line phone support for our hardware solutions for retailers
• Responsible for co-ordinating, prioritising and monitoring support calls
• Take ownership of and manage support issues through to resolution
• Provide proactive monitoring of customer sites
• Develop and manage training resources for staff and customers
• Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
• Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
• Work with the development team to improve the customer offering
• Schedule engineers for site visits and work with onsite engineers to resolve customer issues

THE IDEAL CANDIDATE :

• Excellent customer service skills
• Strong Interpersonal skills with ability to support and communicate with users on all levels.
• Strong IT knowledge – especially in networks and communications.
• Knowledge of general application infrastructures
• Knowledge of wireless installation
• Experience of Python a distinct advantage
• Sound troubleshooting and analytical skills.
• Project management skills
• Self-starter who uses own initiative.
• Ability to work well in a team environment
• Flexible with a growth mindset
• Knowledge of cloud-based architecture an advantage
• Available to work weekends (1 in 4)