Service Engineer – Electrical

Service Engineer – Electrical – €55-€65k

Our clients, a multi-nation firm, are looking for a service Engineer. This role will report to the Service Operations Manager you will be based in their Dublin office. Duties will include Installation, commissioning, maintenance & repair services of the LV & MV product portfolio across various customer sites in Ireland.

 The Role:

• Service delivery -Performs medium to high complex Service tasks like installation , commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Customer approach -Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
• Materials and supply -Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
• Documentation and report – Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Create standards or job durations.
• Troubleshooting- Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational excellence – Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.
• Health, safety and integrity Actively ensures that HSE practices are of high standard. Works to eliminate unsafe practices and incidents.

The Person

• Qualified Electrician with at least 2 years’ experience in LV/MV.
• Knowledge of the LV & MV Products .
• Experience in testing and commissioning of LV & MV Equipment.
• Good working knowledge of MV protection relays.
• Strong background in Service & Maintenance.
• Excellent organizational and co-ordination skills with the ability to prioritize and manage peaks in workload
• Excellent interpersonal skills with the ability to engage with Employees in a professional manner, both in person and via telephone, and a strong focus on managing customer relationships
• Excellent Information Technology skills (inc. knowledge of MS Office, MS Excel)
• Clean full driving licence
• Fluent written & spoken English

For more details call Keith on 01 9121892 or email Keith@executiveedge.ie