Our client is based in Damastown Dublin 15 and they are currently recruiting for an experienced Service Desk Co Ordinator to join their team.
This is a permanent role and salary is circa €30,000 pa.
DUTIES OF THE ROLE
· Call Planning in a cost effective manner
· Log calls to CRM system
· Provide first contact resolution of customer issues via phone and/or email
· Troubleshoot and handle customer enquiries
· Deliver timely and accurate responses to customer questions and requests
· Preparing and distribution of reporting information within the company
· Schedule services to engineers
· Administration of specific service accounts and associated reporting
· Other duties that may be assigned to you as required
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