Service Co Ordinator Dublin 15 Permanent

Our client is based in Damastown Dublin 15 and they are currently recruiting for an experienced Service Desk Co Ordinator to join their team.

This is a permanent role and salary is circa €30,000 pa.

DUTIES OF THE ROLE

· Call Planning in a cost effective manner

· Log calls to CRM system

· Provide first contact resolution of customer issues via phone and/or email

· Troubleshoot and handle customer enquiries

· Deliver timely and accurate responses to customer questions and requests

· Preparing and distribution of reporting information within the company

· Schedule services to engineers

· Administration of specific service accounts and associated reporting

· Other duties that may be assigned to you as required

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