Service Co Ordinator D12 Permanent

Anna O Mara at Executive Edge is currently recruiting for an Experienced Service Co-Ordinator to join our clients busy and dynamic team.

Based on the Ballymount Road, Dublin 12 – this is a permanent role and salary is €33 – €35k plus pension and hybrid working.

DUTIES OF THE ROLE

• Process incoming and return calls to customers
• Liaise with customers/clients via phone and email
• Manage the Service software package
• Co-ordinate and arrange daily calls for Engineers
• Respond to Emergency calls and delegate where necessary
• Work closely with Engineers to ensure all customer queries are dealt with in a timely and efficient manner
• Arrange Planned Preventative visits for customers with Maintenance Agreements
• Liaise with customers regarding Costs, PO Numbers and Repairs
• Manage all Paperwork including Worksheets and Contracts
• Liaise with Management Team on any major service issues.
• Creating and updating reports/quotes to meet deadlines
• Ensuring all information is kept up to date and accurate

THE IDEAL CANDIDATE :

• Minimum 2-3 years in a similar role
• Ability to work under pressure
• Excellent telephone manner
• High standards of accuracy and attention to detail
• Teamwork and flexibility are essential aspects of the role
• Prioritising workload with strong organisational skills
• Ability to work on own initiative
• Excellent IT competence including management of Outlook Diary is desired
• Strong communication skills are necessary as the role is customer focused
• Strong interpersonal skills with ability to manage and build relationships with customers, teams and engineers.

For further information on this and other similar roles call Anna on 01 9121894 or e mail anna@executiveedge.ie