Service Advisor – North Circular Road (Relocating to Dublin 11)

Our client, a well-established and growing automotive business, is seeking a professional, customer-focused Service Advisor to join their team during an exciting period of transformation and growth. Initially based at North Circular Road, the business will relocate to a new flagship facility in Dublin 11.

This is an excellent opportunity for someone who enjoys building customer relationships, thrives in a fast-paced environment, and takes pride in delivering a first-class customer experience. Reporting to the Service Manager, you will play a key role in ensuring a smooth connection between customers, workshop operations, and aftersales support.

The Role

As Service Advisor, you will be the main point of contact for customers throughout their service journey, ensuring excellent communication, efficient scheduling, and a high standard of care from booking through to vehicle collection.

Key Responsibilities

• Deliver an outstanding customer experience by building trust and long-term customer relationships
• Act as the key liaison between customers, Service Manager, Workshop, Parts, and Warranty teams
• Advise customers on servicing, repairs, timelines, costs, and additional work required
• Monitor vehicle progress in the workshop and provide proactive updates throughout the day
• Obtain customer authorisation for any additional repairs or recommended work
• Manage workshop bookings and scheduling via phone, email, and walk-in enquiries
• Welcome customers on arrival and accurately document service or repair requirements
• Ensure vehicles are ready for collection on time and explain completed work clearly
• Maintain brand standards across all customer communication and documentation
• Support the efficient day-to-day running of the aftersales department during relocation and growth

The Person

The ideal candidate will have previous experience in a Service Advisor or similar customer-facing role within the motor industry and will bring a professional, solutions-focused approach.

Essential Skills & Experience

• Previous experience as a Service Advisor or similar role in the motor trade
• Excellent customer service and relationship-building skills
• Strong communication and interpersonal abilities
• Ability to explain technical information clearly and confidently
• Strong organisational skills with the ability to manage multiple priorities
• Good problem-solving skills and calmness under pressure
• High attention to detail and administrative accuracy
• Strong IT / PC skills and ability to learn new systems quickly
• Team-focused with a collaborative working style
• Flexible and adaptable approach to work
• Full, valid driver’s licence

What’s on Offer

• Competitive salary with performance-related incentives – €41.5k pa with OTE @ €50k
• Career progression and professional development opportunities
• Supportive, inclusive, and team-focused working environment
• Staff discounts and car purchase scheme
• 22 days annual leave, increasing to 25 days after 5 years’ service
• Sick pay scheme
• Onsite parking
• PRSA company contributions
• Health & wellbeing supports including:
  • Employee Assistance Programme
  • Flu vaccines
  • Eye tests
  • Cycle to Work scheme

Apply Now

If you are passionate about customer service and want to build your career with a progressive and growing automotive employer, we would love to hear from you.  anna@executiveedge.ie or 9121894