Our client is a leading company in the motor sector and is currently seeking an Experienced Service Administrator / Co-Ordinator to join their busy and professional team. This is a key position that acts as the bridge between customers and the service department—ensuring smooth communication, efficient scheduling and a first-class customer experience.

If you’re highly organised, customer-focused and thrive in a fast-paced environment, this could be the perfect role for you.

This is a permanent role.  Salary is €35 – €38k depending on experience.  Plus €300 per month bonus potential, Xma bonus and Salary review yearly.9 – 5.30 Monday to Friday.

DUTIES OF THE ROLE

• Schedule and manage service appointments, optimising workshop capacity.
• Act as the first point of contact for customer queries, ensuring clear and professional communication.
• Liaise with technicians to relay customer concerns and confirm accurate diagnosis.
• Provide cost estimates for work required, securing approval before proceeding.
• Keep customers informed with status updates, estimated completion times and follow-up calls.
• Prepare and issue repair orders, invoices and service records with accuracy.
• Process payments and resolve any billing queries.
• Ensure all service history and customer interactions are correctly documented.

THE IDEAL CANDIDATE

• Previous experience as a Service Advisor, Service Administrator, or Co-Ordinator (preferably in the automotive industry).
• Excellent communication and interpersonal skills—both with customers and internal teams.
• Strong organization & multitasking skills & great attention to detail.
• Proficient with Microsoft Office Suite
• A proactive problem solver with a genuine focus on customer satisfaction.

For further information on this and other roles anna@executiveedge.ie or 9121894