Our client is based in Citywest Business Park and is currently recruiting for an experienced Service Administrator to join their team.  This is a 12 month contract initially with a view to permanency.

Immediate start.

Salary is €40k.  (Great package if role goes permanent).

DUTIES OF THE ROLE  :

• Part of a team of staff who handle inbound calls and emails from customers.
• Resolving customer queries, administrative requests and logging customer call-out requests.
• On a daily basis prepare customer invoices for reactive calls and Planned Preventative Maintenance(PPM).
• Price all service quotations and service-level agreements(SLAs) appropriately to ensure correct margins achieved.
• Communicate service invoices and quotations with customers – by e-mail or customer portal where required.
• Follow-up any outstanding Service Quotations with customers to obtain approval to proceed with work or close off job
• Liaise with Group and 3rd party suppliers on parts pricing, supply and lead times.
• Assist in the day-to-day planning of technicians’ work schedules, and providing back-office support to allow them to fulfill orders.
• Maintain positive relationship with customers and ensure they are kept informed of job status.

THE IDEAL CANDIDATE :

• Experience using Microsoft365 suite of apps including Excel.
• History of using accounting and ERP software including Sage, Microsoft AX or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and to tight deadlines
• Excellent administration skills and attention to detail
• Understanding of invoice admin process including sales orders, purchase orders