Our client is based in Dublin 22 and is currently recruiting for an experienced Sales Office Manager / Customer Care Team Lead.
This is a permanent role & salary is €45k plus excellent package (bonus, healthcare & pension).
DUTIES OF THIS ROLE
· To manage the administration function across the Sales / Customer Care department
· Team Management – supervise, motivate and mentor 6 Customer Care direct reports
· Process Management & Improvement
· To provide superior levels of customer service and account management to customers.
· Work closely with logistics, supply chain, marketing and sales force
· Handling and resolving escalated complaints
THE IDEAL CANDIDATE
· Minimum 4 years people management experience with very strong people management skills
· SAP Superuser
· Experience in a global environment desirable
· Availability to travel at short notice
· Excellent knowledge of MS Office (Word, Excel & PowerPoint)
· Excellent communication skills
· Strong business acumen.