The Role

• Develops and manages client relationships while identifying service needs
• Responsible for strengthening the company’s presence within an assigned customer base or market segment
• Generates and shares leads and sales opportunities across the wider sales team (including cross-selling)
• Ensures high levels of customer satisfaction and resolves issues in collaboration with the team
• Maintains accurate customer and contact records, ensuring data is up to date
• Actively identifies and pursues new business opportunities beyond the existing customer base
• Oversees RFQs and manages lead activity through relevant portals
• Takes ownership of leads, opportunities, orders, and contracts to achieve sales targets and pricing objectives
• Keeps detailed records of opportunities, activities, and client interactions
• Provides timely and accurate reporting
• Responsible for pricing using approved tools and optimising pricing and discounts within authority limits
• Ensures contracts accurately reflect agreed negotiation outcomes
• Manages the sales pipeline effectively, maintaining visibility across all stages
• Maintains accurate and up-to-date CRM records
• Executes individual sales plans to drive performance

The Candidate

• Demonstrated success in sales and relationship management
• Relevant industry experience, ideally within service sales and selling to facilities or technical teams
• Strong skills in managing client interactions, delivering presentations, negotiating, closing deals, and handling tenders and aftersales processes
• Solid understanding of basic contractual and financial terms
• Proven experience in tendering processes
• Strong IT proficiency, including experience with CRM systems such as Salesforce