Resolutions Administrator – Credit Control Team (6-Month Contract)

Location: Ballymount Road, Dublin 12 (Hybrid – 2 days WFH after training)
Salary: €35,000 pro rata
Hours: 9:00am – 5:00pm

The Company & Role

Our client, a well-established organisation with a high-volume accounts function, is seeking a Resolutions Administrator to join their Credit Control team on a 6-month contract basis.

Working as part of a team of 9, you will play a key role in managing and resolving account queries across a large customer ledger. This position will suit someone who enjoys problem-solving, working with data, and seeing issues through to resolution.

The Role

• Investigate and resolve customer account queries across a large and active ledger
• Work closely with the Credit Control team to identify and address discrepancies
• Liaise with customers by phone and email to gather information and provide updates
• Review account details, payments, invoices and credits to identify root causes of issues
• Ensure all queries are logged, tracked and resolved within agreed timelines
• Escalate complex or high-risk issues where required
• Maintain accurate and up-to-date records on internal systems
• Support the wider team with query trends and recurring issues
• Assist with ad hoc administrative and reporting tasks

The Candidate

• Previous experience in a credit control, accounts receivable, or customer service role
• Experience working with high-volume data or large customer accounts is an advantage
• Strong attention to detail and problem-solving skills
• Comfortable working with Excel and internal systems
• Excellent communication skills, both written and verbal
• Ability to manage multiple queries and prioritise effectively
• A proactive approach with the ability to work both independently and as part of a team

What’s on Offer

• €35,000 salary (pro rata for 6-month contract)
• Hybrid working – 2 days from home after initial training period
• Exposure to a busy, high-volume finance function
• Supportive team environment

For more information or to apply, send your cv to anna@executiveedge.ie or 9121894