Junior IT Support with German Contract

Junior IT Support with German

Our Client, a multinational software company with an office in Dublin, is looking for a Customer Support / Desktop Support person with Fluent German and English to join their team to support their customers (internal). The role will be varied and will include the following:

• Providing local interface to customers (internal)

o   Inbound and outbound calls from/to customers

• Servicing customers from other countries in English and German
• Interaction with other departments to facilitate resolution of Incidents
• Analyse and resolve customer incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
• Provide consulting for customers on how-to-, procedural issues and queries based on existing knowledge base documents
• Engage in shift-work as scheduled
• Share knowledge with the team
• Maintain Knowledge Database

The candidate will require the following:

• Familiarity with general IT concepts
• Experience of MS Exchange and Outlook an advantage
• Customer Service Expereince
• Fluent German and English
• Proficiency in using standard desktop applications – e-Mail, MS-Office, browser usage etc.
• Familiarity with general business terms and processes.
• Excellent English communication – writing and speaking skills.
• Experience with online communications
• Business/IT qualification
• 1-2 years experience in a customer interfacing role
• Previous experience in the IT industry would be an advantage

For more information please call Keith on 01 4663983 or Email your CV to keith@executiveedge.ie