IT Systems Manager

IT Systems Manager

Our Client, a state company, are looking to recruit an experienced IT Systems Manager.

Reporting to the Head of IT the primary role of the IT Systems and, and the Operations team is to ensure the availability, integrity, maintenance and support of the existing operational IT infrastructure and application systems. They are also responsible for the process of on-boarding new infrastructure and applications projects. This role is a key point of escalation and continuous process improvement along with team development within the IT department.

The Role:

• Day to day responsibility for ensuring IT systems are secure, consistent and reliable
• Lead a skilled team of onsite resources to achieve and develop
• Work with key service provider partners to support and maintain a complex IT infrastructure & service
• Input into strategic programmes of Digital Transformation within the business
• Own the IT service transition from project delivery into service operations, working with project teams and business owners to ensure transition is in place ahead of go live events
• Onboarding & management of all 3rd party providers, including relationship and contract efficiencies
• Promote a culture of continuous service improvement and operational excellence and be a role model to help achieve this
• Liaising with Service Providers on issue identification and SLA management in the supported operational environment.
• Support with all IT audit activities and remediation tasks
• Provide support to internal stakeholders for application related deployments
• Management of day-to-day technology related issues for all IT systems with 3rd parties
• Ensure that there are clear Standard operating Procedures (SOP’s) for all areas of IT Operations
• Responsible for the backup plans, Business continuity and Disaster recovery plans are in place and tested in line with Policy
• Analyse, prepare and maintain detailed technical documentation for site specific infrastructure.

The Candidate:

• Relevant Technical third level qualifications
• Demonstrable experience in IT Management working with onsite teams and managing key service providers
• Strong technical background, including holding industry standard qualifications
• Strong ability to manage multiple projects and IT service skills
• Systems integration & development experience
• O365 & VMWare Administration experience
• Strong investigative and project management experience
• Relevant knowledge of and experience working to ITIL frameworks
• Experience working with or understanding of large data handling environments including management information systems and database architecture such as Microsoft SQL Server & MS Office
• Certifications in Microsoft O365 and VMware preferred
• Project Management and / or ITIL certifications an advantage

For more information please call Keith on 01 9121892, or email keith@executiveedge.ie