IT Support Service Desk Agent-Evening Shift

IT Support Service Desk Agent-Evening Shift

Our Clients, a multinational software company with an office in Dublin, are looking for a Technical Support person to join their team to support their Customers. This is an evening shift role, from 5 pm to 10 pm Monday to Friday. The is a contract role, will be varied and will include the following:

The Role:

• You will act as the first point of contact for customers on our Community Network application
• Fully qualify all incoming IT support tickets in adherence to the agreed SLA
• Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base
• Effective dispatch to the correct organisation and resolver group
• Highlight all potential major incidents and problems to the respective service and problem managers
• Ensure compliance with all security standards and policies

The Person:

• 3rd Level Qualification – Cert, Diploma, Degree in IT related discipline
• ITIL process knowledge would be a benefit
• Customer Focus
• Quality
• Teamwork
• Problem solving
• Multitasking

For more information please call Keith on 01 4663983 or email keith@executiveedge.ie