IT Support & Application Lead

Our clients, a Dublin 4 based Professional Services Firm, are looking to recruit an experience IT Support & Application Lead to join the IT team.

This role is responsible for providing the delivery of the day-to-day maintenance and support for the IT environment and delivery of charges and improvements to theIT application environment.

As The firm are transitioning to a cloud infrastructure environment in Azure, experience with the Azure environment and specifically Windows/Azure Virtual Desktop configuration, maintenance and support is crucial.

The Role:

• Be the technical lead on all application improvements or changes. Contribute to new applications solution technology evaluation. Successfully implement all required changes to the application environment. Assist with all infrastructure improvements/changes and ensure that you are in a position to effectively maintain and support all infrastructure.
• Communicate all necessary knowledge on the changes/improvements to applications and/or introduction of new applications to all users and IT team members in an efficient & effective manner.
• Address all IT maintenance & support requests/issues via IT Helpdesk. Ensure all IT requests/issues are completed/resolved within the established SLA.
• Take ownership of tasks and follow through to completion while maintaining the routine helpdesk operation.
• Identify problems & their root cause, evaluate trends, and anticipate the IT requirements of the Firm through the analysis of the helpdesk operation and active participation in weekly IT and other user meetings.
• Administration of all aspects of IT environment, including client/server hardware, network infrastructure, and software operating systems/platforms/applications. Carry out preventative maintenance tasks, IT testing/deployment & rollout plans within agreed timelines.
• Administration of all aspects of security, including firewall, anti-virus, encryption, and other internal security systems. Ensure all alerts are immediately resolved within the IT protocols, policies and procedures. Maintain all data backups and ensure they are functioning correctly. Ensure business continuity and disaster recovery solutions are in place and tested.
• Build relationships with all third party providers and IT suppliers to ensure the Firm’s IT systems are running efficiently and effectively as all times, and that all hardware and software requirements for the business are met.
• Proactively seek ways to engage and collaborate with all business departments on the use of technology to deliver business process improvements. This will include developing training materials for the maintenance of IT systems in the team and be able to deliver training as required.
• Develop, document, and implement policies & procedures for IT systems and associated data.
• Maintain a high level of IT knowledge, keeping up to date with the latest technologies and participate as required in all upgrades and/or introduction of new IT services as required. Be accountable for individual learning that is relevant to the role and be ready to share with colleagues and stakeholders as required.
• Participate in the Firm’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Firm’s values at all times.
• Successfully complete other duties as assigned within the agreed timeframe, and cover shift patterns when required.

The Person:

• Third level degree (or equivalent) in computing science or information technology.
• ITIL certified.
• Minimum of 5+ years working in an IT support & change environment, which includes a full understanding of hardware and software configuration, day-to-day maintenance of an IT environment, and application change management.
• Extensive working knowledge of IT hardware including configuration support & maintenance of mobile device / PC / server / multi-function printing, network & telecom components.
• Extensive experience with software application configuration and support of: Microsoft OS (various MS Windows & MS Windows Server versions) / databases (SQL) / data backup & recovery technologies, and file & print services administration.
• Working knowledge of Active Directory, server virtualization technologies, Cloud technologies (such as Azure, AWS), networking (LAN, WAN, WLAN), storage management, data security, and disaster recovery planning.
• Proven experience in configuration and maintenance of network, firewall, and endpoint security.
• Previous support experience with M365 including Azure AD and Exchange administration, permissions, file access, SharePoint/Teams/One Drive administration.
• Desirable knowledge and experience in configuration and support of key applications: Caseware, Alphatax, Star, Sage, Virtual Cabinet (and other applications as required).
• Proven experience in leading application upgrades/changes/integrations, as well as new application rollouts. Full understanding of software design principles.
• Successful track record in application migrations and seamless introduction of software services to users. Specific experience with SharePoint site development and tools such as Intranet, HR applications, software for automation of tasks. Experience in implementing data analytics and Business Intelligence (BI) tools is also required.
• Proven ability to troubleshoot any IT issue effectively, identifying root causes through analysis, and bringing to a timely resolution.
• Excellent written and verbal communication skills.

For more information, please call Keith on 01 912 1892 or email keith@executiveedge.ie