Head of Service Delivery – Kilkenny/Dublin with Hybrid Model

Head of Service Delivery – Kilkenny/Dublin with Hybrid Model

Our client is an exciting network solutions company seeking a Head of Service Delivery for the overall management of a defined portfolio of Telecoms clients.  Salary: €85K, bonus and benefits.

The Role:

• Ensure Service Delivery Team is following the standardised processes for Project Delivery & Governance as set out by the Strategic PMO Dept.
• Ensure Service Delivery Team are aware of all contractual and commercial terms and are tracking and monitoring project accordingly.
• Working with Head of Planning & Head of Operations to decide on the most suitable Team Structure to meet the project requirements
• Agreeing with Strategic PMO how projects need to be reported into them for governance.
• Agreeing with Head of Operations & Head of Planning how they require internal team and client reports to be formatted.
• Working with Service Delivery Team to complete Root Cause Analysis of issues as they arise on project and given the data needed to Head of Operations and Head of Planning to put a plan in place to resolve these issues.
• Participate in commercial proposals and advise on Key Metrics from other projects and how it would need to be structured.
• Weekly & Monthly reporting on key roll requirements
• Ensure Contracts closed out and secured with Suppliers to protect project needs.
• Key stakeholder for onboarding of new Projects/Clients.
• Experience in the Telecommunications industry.

Personal Characteristics

• Proven Senior Service Delivery experience
• Experience in the Telecommunications industry
• Excellent influential and negotiating skills at all levels to decision makers.
• A passion for providing first class customer first experience.
• A strong and motivated leader with the ability to lead by example.
• Strong interpersonal and communication skills.
• Ability to identify issues and areas for improvement through analysis.