German Customer Support Associate – Galway

German Customer Support Associate – Galway

Our clients, a multi-nation IT firm, are looking to recruit an experienced Customer Support Associate, with Fluent German and English to join their team. This role will initially be remote working, but will move to being office based at some stage in the future.

The role:

• Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
• Analyse customer’s non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
• Evaluate, from a commercial perspective, how the customer’s technical issue affects their daily business processes through gathering comprehensive business impact information
• Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
• Collaborate with colleagues across different teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner

The Person:

• Graduate of a Bachelor’s/Master’s degree in Business or Computer Science areas
• Fluency in English & German with excellent communication skills

• Commitment to provide excellent customer service
• Passionate & dedicated team player
• Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
• Enjoys & thrives on performing multiple tasks & responsibilities at once
• Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation)

For more details please call Keith on (01) 9121 892, or email: Keith@executiveedge.ie