Customer Care

Financial Services Customer Care Agent D22 Permanent

Our client is based in Dublin 22 and is currently recruiting for an experienced Financial Services Customer Services Executive.

This is a permanent position and salary is €28,000.

THE ROLE :

To be the primary point of contact for inbound communication from customers.
To take ownership of issues and resolve in an efficient manner.
Ensure an effective communication flow between internal departments and the customer.
Monitor Customer Satisfaction levels
To provide general administrative support to other team members.

THE IDEAL CANDIDATE :

Financial services experience is essential.
Very strong verbal and written communication skills.
Excellent interpersonal skills and an ability to build rapport with customers.
Enthusiastic and passionate about customer satisfaction.
A desire to solve problems and to resolve cases.
Strong computer skills, experience using CRM programs is preferable.
Experience in customer relations.

Job Overview

Date Posted: Posted 5 years ago
Location: Dublin 22
Job Title: Financial Services Customer Care Agent D22
Consultant: Anna O Mara
Job Salary: 28 - 30k