Our client is based in Tallaght, Dublin 12 and is currently recruiting for an experienced Dispatch and Service Administrator to join their busy team.  This person will play a vital role in coordinating and managing service operations.

This is a permanent position and salary is circa €37,000 pa, plus generous bonuses and pension.  This role is 5 days office based.

DUTIES OF THE ROLE

• Coordinate daily schedules for service engineers based on customer requirements, engineer availability, and job priority.
• Monitor real-time job progress and adjust schedules as necessary to meet deadlines.
• Allocate resources effectively to optimize coverage and minimize downtime.
• Serve as the first point of contact for service requests and enquiries.
• Communicate effectively with customers to confirm service appointments and updates.
• Address customer complaints or issues, escalating to the appropriate team if necessary.
• Maintain accurate records of service calls, including job details, engineer assignments, and completion times.
• Prepare and update reports on service performance metrics.
• Assist with invoicing and follow-up on outstanding payments related to service jobs.
• Liaise with engineers to ensure they are informed of job details, site access requirements, and any specific tools or parts needed.
• Communicate updates and changes promptly to both engineers and customers.
• Coordinate with the parts and inventory team to ensure availability of required materials for service jobs.

THE IDEAL CANDIDATE

• Proven experience in a similar role, such as dispatching or scheduling.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Proficiency in using scheduling software and Microsoft Office Suite.
• Good geographical knowledge

For information on this and similar roles contact Anna@executiveedge.ie or 9121894