This is an exciting opportunity for an experienced, commercially minded, Customer Service Professional to join a dynamic, fast-growing business where your work has a real impact. Our client is based in Greenogue Business Park, Rathcoole, Co Dublin and as part of their Commercial team, you’ll play a pivotal role in driving customer satisfaction, supporting sales growth and ensuring smooth order-to-cash processes. If you thrive at the intersection of operations, finance and sales then this role offers the perfect balance of challenge, responsibility and opportunity for development.

This is a permanent role and salary is €40k pa plus pension and 26 days holidays pa.  Note this role is office based Monday to Friday.

DUTIES OF THE ROLE :

• Acting as the primary contact for sales and operations teams, dealing with account-related queries and order management.
• Managing order processing workflows to ensure accuracy in pricing, margins and product availability.
• Working closely with sales and finance teams to align pricing strategies and margin targets.
• Analysing customer orders and account activity to spot upselling opportunities and improve profitability.
• Providing detailed product and pricing information for quotations and contract negotiations.
• Preparing insightful reports on sales performance, pricing trends and margin analysis to guide decision-making.
• Using SAP to process orders, track inventory and maintain account accuracy.
• Supporting issue resolution on billing, pricing and deliveries while escalating complex cases as needed.
• Maintaining accurate and up-to-date customer records and sales activity across systems.
• Contributing to continuous improvement initiatives to streamline processes and enhance customer satisfaction.
• Building strong market knowledge by tracking competitor pricing, market dynamics and industry trends.
• Collaborating cross-functionally to align commercial objectives and deliver an excellent customer experience.

THE IDEAL CANDIDATE :

• 3–5 years’ experience in customer service OR sales support
• SAP experience ideally
• Strong commercial awareness, particularly around pricing, margins and profitability.
• Previous exposure to sales processes.
• Strong commercial acumen
• Excellent communication skills.
• Skilled at relationship-building
• An analytical mindset, comfortable with numbers and Excel reporting.
• Highly detail-oriented with accuracy in handling pricing/financial data.
• A team player who also takes initiative and ownership.
• Flexible, adaptable and proactive in a fast-paced commercial environment.

For further information on this or similar roles contact Anna 9121894 or Anna@executiveedge.ie