Customer Service Executive

Location: Tallaght, Dublin 24
Hours: Monday–Thursday 9:00am–6:00pm | Friday 9:00am–5:00pm
Salary: €37,000 per annum + generous pension
Contract: Permanent

About the Opportunity

We are seeking a motivated Customer Service Executive to join a team of seven enthusiastic customer service professionals. This is a fantastic chance to become part of a growing, entrepreneurial business with a strong focus on daily export operations.

This role is ideal for a highly organised, proactive individual who thrives in a fast-paced environment and takes pride in delivering an exceptional customer experience from order placement through to delivery.

Role Overview

As a key member of the team, you will manage the end-to-end sales order and customer fulfilment process, working closely with customers, logistics partners, warehouse teams, and technical/quality departments to ensure orders are delivered accurately and on time.

Full training is provided, making this an excellent opportunity for graduates or early-career professionals looking to develop a long-term career in customer operations, supply chain, or logistics.

Key Responsibilities

• Manage the complete sales order process, including order receipt, amendments, and daily shipment coordination.
• Serve as the main point of contact for customers, providing excellent service and building strong relationships.
• Communicate proactively with customers regarding order status, delays, or service queries.
• Coordinate with freight forwarders to ensure timely exports.
• Liaise with warehouse teams to ensure dispatch plans are accurate and achievable.
• Keep customers informed of any freight or supply delays affecting delivery.
• Work with the logistics team to align inbound raw materials with customer requirements.
• Collaborate with Technical and Quality teams to resolve customer queries and issues.
• Contribute to process improvement initiatives to enhance efficiency and customer experience.
• Build and maintain strong relationships with existing and prospective customers throughout the customer lifecycle.
• Develop an understanding of technical product specifications and relevant regulatory requirements.

What You Bring

• Strong customer-focused mindset and excellent interpersonal skills.
• Clear, confident communication skills, both written and verbal.
• Excellent organisational and time-management abilities, with the ability to meet deadlines.
• Calm and composed under pressure in a fast-paced environment.
• Positive, collaborative, team-oriented attitude.
• Willingness to learn and engage with internal and external stakeholders.
• Relevant third-level qualification.
• Experience or exposure to customer service, logistics, supply chain, or export operations is advantageous.

What’s On Offer

• Competitive salary of €37,000 per annum.
• Generous pension scheme.
• Early finish every Friday.
• Supportive team environment with full training provided.
• Opportunity to grow your career within a scaling, entrepreneurial business.

For more information on this or other roles, contact Anna@executiveedge.ie or call 9121894.