Our client is an exciting new startup making waves in their sector.  They are based in Dublin 22 and as they rapidly grow, they  are seeking a dynamic, motivated and ambitious Customer Service Support Executive to join their team. This is a unique opportunity for someone who is eager to learn, grow, and quickly take on more responsibility, with the aim of moving into a Team Lead position in the near future.

This is a permanent role with salary of €38k – €40k (and a healthy increase when you move into the Team Lead role), as well as pension, healthcare and working from home option as well as a half day each Friday.

If you’re looking to make a real impact and grow your career in a fast-paced environment, this could be the role for you.

DUTIES OF THE ROLE :

• Customer Communication: Be the first point of contact for customer inquiries via email, phone, and live chat. Provide prompt, professional, and efficient customer support.
• Account Management: Develop and maintain strong relationships with key customers, ensuring their satisfaction and loyalty. Assist customers with any account-related issues and queries.
• Process Development: Assist in creating and refining customer service processes and procedures as the company continues to grow, ensuring efficiency and scalability.
• Key Account Management: Collaborate with the team to establish a key account management process to ensure the highest level of service for top-tier clients.
• Team Leadership: As you gain knowledge of the product and internal processes, take on a leadership role, overseeing a team of three junior customer service representatives.
• Data Management: Manage customer data with attention to detail, ensuring records are kept up-to-date and used to improve customer interactions.
• Customer Relationship Building: Proactively work on building strong customer relationships by understanding their needs and providing tailored support.

THE IDEAL CANDIDATE :

• Experience: 3 – 4 years in a customer service or account management role, ideally in a startup or fast-paced environment.
• Leadership Potential: Ambitious and eager to take on a leadership role, with the potential to manage a small team in the future.
• Product Knowledge: Ability and willingness to quickly learn about our product and services to better assist customers.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and team members.
• Problem-Solving: Strong analytical and problem-solving skills to resolve customer queries and improve processes.
• Tech-Savvy: Comfortable using various customer support software and tools. Experience with CRM systems is a plus.
• Adaptability: Ability to thrive in a startup environment where processes are evolving, and change is frequent.
• Organization: Strong organizational skills and attention to detail when managing customer accounts and internal tasks.