Customer Service & Sales Support Executive

Location: Clondalkin, Dublin 22
Type: Permanent | Office-based

Salary: €35,000 – €37,000 per annum
Benefits: Pension, Permanent Health Insurance, Life Assurance
Hours: Monday to Thursday: 8:00am – 5:00pm.  Friday: 8:00am – 4:00pm

Our client, a well-established business based in Clondalkin (D22), is currently seeking an experienced Customer Service & Sales Support Executive to join their growing sales team.

This is a key role within a supportive Customer Care team of six, offering excellent training, collaboration and day-to-day support. The role plays an important part in ensuring customer satisfaction while supporting the wider sales function and business growth.

DUTIES OF THE ROLE

• Develop a strong understanding of customer needs through proactive communication with customers and internal stakeholders
• Deliver a consistently high-quality customer experience by evaluating, analysing and resolving enquiries efficiently
• Work closely with the sales team to prepare customer proposals and quotations
• Manage and support existing customer accounts
• Process quotations and sales orders accurately and in a timely manner
• Review outstanding order reports daily and liaise with customers on order status and deliveries
• Provide customer support on product information, pricing, lead times and deliveries
• Prepare and provide information and reports to Directors and Management as required
• Review, analyse and report on stock levels, highlighting issues or trends to management
• Contribute to continuous improvement in customer service and sales administration processes

THE IDEAL CANDIDATE :

• Previous experience in an internal sales, sales support or customer service role
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong organisational skills with good attention to detail
• A professional, reliable and proactive approach
• Ability to work effectively as part of a team
• Personal Attributes
• Customer-focused with a solutions-oriented mindset
• Hardworking, honest and motivated to succeed
• Comfortable working in a busy, fast-paced environment

For further information on this and similar roles contact anna@executiveedge.ie or 9121894