Customer Relations Agent (12 month contract) / Financial Services Contract

Customer Relations Agent (12 month-contract) /  €33K – €33K.  Dublin West.

The responsibilities and authority stated below are subject at all times to company policy.

Key Responsibilities:

• Call Centre call handling for Dealers and Customers

Daily administrative tasks that could include but not limited to:

• Customer Account maintenance
• Customer payment management
• Daily dealer payment processing
• End of contract management
• Daily processing of incoming and outgoing post
• Resolution of first level customer complaints.
• Manage allocation of receipts to the accounts from bank statements, online, cheque, cash and credit card payments
• Monitor unallocated receipts and ensure it is allocated to the correct accounts promptly
• Manage Unpaid Direct Debits
• Maintain a proactive approach with Customers, Customer Relations Team and Finance.
• Customer reviews: organizing customer calls to discuss aging past due direct debits. Recording disputed values.
• Assist in the review of payment extensions for existing customers and set any agreed payment terms for customers
• Manage allocation of receipts to the accounts from bank statements, online, cheque, cash and credit card payments
• Ensures that the collections processes are followed and are in adherence with Collections Policy
• Assist with documentation of processes and procedures
• Continuously monitor and input into process improvement within the Customer Relations team, identifying ongoing opportunities for efficiency enhancements.
• Responsible for supporting the team to achieve the departments key performance indicators.
• Maintain adherence to company process, quality, and compliance.
• Work effectively individually, as well as within a team in a customer centred environment.
• Support solutions activity within your team.

The Candidate: 

• A background in Asset Finance/Banking industry preferable.
• Strong professional experience in a customer service capacity
• Decision-making and critical thinking skills
• Excellent organizational and administrative skills.
• Outstanding attention to detail essential and strong numerical competence
• Problem-solving approach to both customer queries and technical issues
• Build rapport with clients and dealer network demonstrating strong interpersonal skills
• Provide input into customer care development and future innovation
• Excellent word & excel knowledge 

Send CV’s to Anna at Executive Edge