Our client is based in Dublin 22 and is currently recruiting for an experienced Customer Relations Agent to join their Customer Relations Team.
This is a 12 month contract role (initially) and salary is €35K. Benefits include on site gym and subsidised canteen.
DUTIES OF THE ROLE :
- To handle Call Centre Calls and be the primary point of contact for inbound communication from customers.
- To take ownership of issues and resolve in an efficient manner.
- Ensure an effective communication flow between internal departments and the customer.
- Monitor Customer Satisfaction levels
- To provide general administrative support to other team members.
THE IDEAL CANDIDATE :
- Organised with the ability to multitask
- Customer focused
- Able to work on own initiative
- Excellent word & excel knowledge
- 1-2 years previous customer relations experience
- Experience in the motor industry (NOT ESSENTIAL)
For further information on this and other similar roles call Anna O Mara 9121894 or e mail anna@executiveedge.ie
To apply for this job email your details to annaomara@executiveedge.ie.