Customer Care Team Lead D24 Permanent

Our client is a blue chip company based in Tallaght, Dublin 24.  They are currently recruiting for a Customer Care Team Leader.

This is a permanent role and salary is €40k to €50k pa DOE, plus bonus (10%) and pension (5%).

This role will suit an ambitious individual, interested in taking on the challenge of a ‘start up situation’

THE ROLE:

• Set up and Lead customer care team
• Mentor & manage team (including performance rating, setting targets etc).
• Daily and monthly reporting and KPI analysis
• Driving operational process improvements
• Supporting Field Sales teams

THE IDEAL CANDIDATE

• FMCG experience is essential
• Outbound & inbound experience essential
• Min 3 years Team Leader / Supervisor experience
• Self driven and self motivated
• Goal driven
• Strong commercial awareness