Our client is based in Clondalkin, Dublin 22.  They are recruiting for a motivated leader who thrives in a fast-moving environment and is passionate about driving compliance and operational success.  They are seeking a proactive and strategic leader to oversee a team of Customer Care Executives to  drive retailer engagement initiatives and ensure smooth execution of operational activities.

Salary is circa €55k pa plus pension and bonuses.

DUTIES OF THE ROLE :

Team Leadership & Management

• Lead, mentor, and manage a team of four, ensuring achievement of set KPIs and objectives.
• Coordinate and oversee store visit scheduling.
• Review and interpret store visit data, generating detailed performance reports on a weekly basis.
• Supervise portal management.
• Cultivate a high-performance culture within the team, encouraging accountability, initiative, and collaboration.

Strategic Planning & Execution

• Design and implement customer engagement strategies.
• Play a key role in shaping long-term operational strategies.

Stakeholder Engagement

• Establish and maintain positive relationships with retailers / customers.

Performance Monitoring & Reporting

• Evaluate weekly store visit reports, team performance metrics, and customer statistics.
• Deliver data-driven insights and recommendations to enhance strategic initiatives and operational processes.

 THE IDEAL CANDIDATE

• Demonstrated experience in a leadership role, ideally within retail, compliance, or operational management.
• Strong organisational skills with the ability to effectively manage multiple priorities.
• Excellent communication and stakeholder engagement capabilities, fostering a collaborative environment.
• Strategic planning expertise with a results-driven approach to achieving KPIs.
• Proficiency in digital tools for reporting, scheduling, and stakeholder management.
• Problem-solving ability, capable of handling complex challenges with confidence and clarity.
• Resilience and adaptability in a fast-paced, dynamic environment.
• Strong competency in Microsoft Office, including PowerPoint, Excel, and Outlook.

• Background in project management and process optimisation.
• Experience with data analysis and mapping tools to inform operational decision-making.

For further information anna@executiveedge.ie or 9121894