Customer Care Sandyford Permanent

Our client is based in Sandyford Dublin 18 and is currently recruiting for an experienced Customer Care person to join their team.

This is a permanent role and salary is €32k plus pension and bonus.

DUTIES OF THE ROLE :

• Provide best-in-class customer support.
• Manage the order capture to invoice process, including liaising with our 3PL DPD to manage order dispatches, the relevant documents, and systems interfaces.
• Use Sage to process orders, and to maintain concise customer information.
• Resolve customer queries in a professional and timely manner, including telephone queries.
• Communicate with our sales team regarding the customers they manage and ensure we have a cohesive approach to customer support.
• Manage customer uplifts as necessary with DPD, monitoring their tracking system.
• Any other ad hoc projects or tasks, as required

THE IDEAL CANDIATE:

• Minimum 2 years’ experience in a Customer Service Role.
• Specific experience of order processing in a FMCG environment would be an advantage
• Demonstrate a knowledge of stock movements and how the order to dispatch movements are transacted
• Strong numeric and administrative skills with very good knowledge of MS Office, particularly Excel
• Has worked on an ERP system and know the workflow for customer order processing to invoicing
• High level of experience in resolving customer complaints in a friendly and efficient manner
• Dynamic team player who demonstrates energy and task ownership in a challenging environment
• A self-motivated individual with excellent prioritising & time management skills

For further information on this and other similar role call Anna 9121894 or anna@executiveedge.ie