Our client is based in Greenogue Business Park, Rathcoole and is currently recruiting for an experienced Customer Service Specialist to join their team.

This is a permanent role, office based, hours are 9am to 5pm Monday to Friday.  Salary is €35,000 – €40,000 plus bonus and pension as well as 25 days holidays.

DUTIES OF THE ROLE

• Respond promptly to customer inquiries via phone, email, and chat, maintaining a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with order processing, including returns and exchanges.
• Effectively resolve customer complaints and issues to ensure satisfaction.
• Maintain and update customer records in the CRM system.
• Process and track orders, ensuring timely delivery and overall customer satisfaction.
• Collaborate with other departments to address and resolve complex issues.
• Monitor customer feedback and recommend improvements to enhance service quality.
• Stay informed about product knowledge and company policies.
• Participate in training sessions to continuously improve skills and knowledge.
• Adhere to company procedures and guidelines to ensure compliance and maintain high-quality service.

THE IDEAL CANDIDATE

• 3 to 5 years in administration, customer service, or stock management.
• Proven ability to excel in dynamic, fast-paced work environments.
• Prior experience in customer service
• Familiarity with CRM software and basic computer skills, including proficiency in e mail and chat systems.
• Strong verbal and written communication abilities, with a proven track record of building and maintaining relationships with internal and external stakeholders.
• Ability to develop and sustain effective relationships with a diverse range of stakeholders, using a proactive approach to motivate teams and meet organizational goals.
• Competency in Microsoft Word, Excel, PowerPoint, and familiarity with ERP and database management systems.
• Excellent attention to detail, ensuring accuracy and thoroughness in all tasks.
• Capability to work effectively within a team, positively contributing to group dynamics and objectives.
• Flexible, can-do attitude suited for a fast-paced business environment.
• Ability to work independently and take initiative to achieve goals and deliver results.

For further information on this and similar roles call Anna 9121894 or anna@executiveedge.ie