Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, automotive environment? Do you enjoy building rapport, solving problems, and being the friendly voice customers remember? If so, we want to hear from you!

Our client is based in Dublin 7 and is current recruiting for an experienced Customer Service Agent  to join their dynamic team in the motor sector. This is not just a job — it’s your chance to become part of a customer-centric, innovation-driven dealership that puts people and service first.

This is a permanent role and salary is €34kpa plus €3k bonus.  Hours are 8-5 or 9 – 6.

DUTIES OF THE ROLE :

As a key member of the customer care team, your role is central to ensuring a seamless, professional, and proactive service experience for every customer. Your main responsibilities will include:

•  Handling inbound and outbound calls for service and repair bookings.
•  Identifying customer concerns, symptoms, and service requirements with accuracy and empathy.
•  Managing workshop availability and scheduling appointments using our advanced booking system.
•  Collaborating with service advisers to clarify job details and resolve any queries efficiently.
•  Conducting post-service follow-up calls to measure customer satisfaction and build long-term relationships.
•  Following up on customer feedback from surveys and ensuring any issues are addressed quickly.
•  Maintaining accurate customer profiles in our Keyloop DMS and CRM platforms.
•  Sharing information on exciting new models, service campaigns, promotions, and test drive opportunities.
•  Logging leads and customer insights into our CRM for future sales and service opportunities.
•  Handling and escalating customer complaints with professionalism and care.
•  Recording key customer reminders (e.g., service dates, NCT, seasonal checks) and following up at the right time.
•  Supporting the team with ad hoc administrative duties and insightful reporting.

 THE IDEAL CANDIDATE

• A customer-first mindset with excellent communication skills.
• Experience in a customer service, telesales, or contact centre role (ideally in the motor or retail sectors).
• Strong organisational and multitasking abilities.
• Confident in using digital systems and CRM software (experience with Keyloop is a plus!).
• Problem-solver with a calm, professional, and positive approach.
• Ability to work independently and as part of a collaborative team.

What We Offer:

• Competitive salary and performance-based incentives.
• Ongoing training and career development opportunities.
• A modern working environment with a supportive team culture.
• Access to the latest tools and technology in the automotive industry.
• Employee discounts on vehicles, servicing, and parts.
• Be part of a company that values innovation, customer satisfaction, and excellence.

For further information contact anna@executiveedge.ie or 9121894.