Customer Care Administrator D12 (Temp view to Perm) Contract

Our client is based in Dublin 12 and is recruiting for an experienced Customer Care Administrator to join their team.

This is a contract role initially with a view to becoming a permanent position.  Salary is €28k plus bonus, pension and healthcare.  Immediate start.

DUTIES OF THE ROLE :

• Processing incoming orders in a timely, efficient and careful manner
• Back order management
• Dealing with customer queries and ensuring satisfactory conclusion reached
• Monthly reporting on Key Performance Indicators
• Building strong relationships with customers and colleagues, including regularly updating on outstanding issues
• Providing support to Sales Representatives while out on the road
• Adherence to Good Distribution Practice and all relevant Standard Operating Procedures (SOP’s)

THE IDEAL CANDIDATE :

• At least 2-3 years’ previous experience in a busy Customer Service role
• High standards of accuracy and attention to detail, with excellent problem solving skills
• Strong interpersonal skills with ability to build, maintain and manage relationships
• Teamwork and flexibility are important aspects of the role
• Strong organisational skills with ability to effectively and prioritise workload
• Strong communication skills (verbal & written)
• Ability to work effectively within a team environment and on own initiative
• Excellent IT competence, to include a good working knowledge of Microsoft Office
• Customer focused