Customer Care 6 month contract initially Contract

Our client is currently recruiting for an experience Customer Care Administrator to join their busy and dynamic team.  Salary is €28k pa.  This is a six month contract initially.

Training will be on Belgard Road Tallaght and working from home until January 2022.

DUTIES OF THE ROLE :

• Processing incoming orders in a timely, efficient and careful manner
• Back order management
• Dealing with customer queries and ensuring satisfactory conclusion reached
• Logging of all customer complaints with identification of corrective/preventative action & root cause
• Monthly reporting on Key Performance Indicators
• Building strong relationships with customers and colleagues, including regularly updating on outstanding issues
• Providing support to Sales Representatives while out on the road
• Adherence to Good Distribution Practice and all relevant Standard Operating Procedures (SOP’s)

THE IDEAL CANDIDATE :

• At least 2-3 years’ previous experience in a busy Customer Service role
• High standards of accuracy and attention to detail, with excellent problem solving skills
• Strong interpersonal skills with ability to build, maintain and manage relationships both internal and external
• Teamwork and flexibility is an important aspect of the role
• Strong organisational skills with ability to effectively and prioritise workload
• Strong communication skills (verbal & written)
• Ability to work effectively within a team environment and on own initiative
• Excellent IT competence, to include a good working knowledge of Microsoft Office. Experience working with SAP is a distinct advantage
• Customer focused