Customer Care Administrator D16 Dumdrum Permanent

Our client is based in Dundrum D16 and is currently seeking a dynamic and customer-focused individual to join our team as a Customer Care Sales Administrator. In this role, you will be responsible for providing exceptional customer service and support while assisting the sales team with administrative tasks. Your main goal will be to ensure customer satisfaction and drive sales growth by effectively managing customer inquiries, processing orders, and maintaining accurate sales records. If you have a passion for customer care, sales, and administrative tasks, along with excellent communication and organizational skills, this role is perfect for you.

This is a permanent role and salary is €30 – €40k pa plus pension, bonus and healthcare.  Hybrid working is offered after training period.

DUTIES OF THE ROLE:

1. Customer Care:

1. • Provide excellent customer service by promptly and professionally responding to customer inquiries, concerns, and requests via phone, email, and other communication channels.
   • Build strong relationships with customers, understanding their needs, and ensuring their satisfaction with our products or services.
   • Handle and resolve customer complaints or issues, escalating them to the appropriate teams when necessary.
   • Maintain a comprehensive knowledge of our products or services, pricing, promotions, and company policies.

1. Sales Support:

1. • Assist the sales team in achieving their targets by actively supporting them in lead generation, order processing, and account management.
   • Process sales orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
   • Collaborate with the sales team to prepare quotes, proposals, and sales presentations for customers.
   • Conduct market research and gather competitive intelligence to support sales strategies and identify potential sales opportunities.

1. Administrative Tasks:

1. • Maintain accurate and up-to-date customer records in the CRM system, including contact information, interactions, and sales activities.
   • Generate regular reports on sales activities, customer inquiries, and customer feedback to provide insights to the management team.
   • Coordinate with internal departments, such as logistics and finance, to ensure smooth order fulfillment and timely invoicing.
   • Assist with general administrative tasks, such as data entry, filing, and document management.

THE IDEAL CANDIDATE

• Business Degree ideally but not essentially.

• Proven experience in a customer service or sales support role, preferably in a technical & fast-paced environment.
• Strong interpersonal and communication skills, both written and verbal, with the ability to interact effectively with customers and colleagues at all levels.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficient computer skills, including experience with CRM systems, Microsoft Office Suite, and other relevant software.
• Detail-oriented and highly accurate in data entry and record-keeping.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

If you are passionate about providing exceptional customer care, supporting sales activities, and contributing to a dynamic team, we encourage you to apply for this position.

For further information on this and similar roles call Anna 9121894 or Anna@executiveedge.ie