Complaints Manager Permanent

Our client is based in Dublin 22 and is currently recruiting for an experienced Senior Customer  Services Executive / Customer Relations  to take ownership of customer relations.

This is a permanent position and salary is €30k – €40k pa.

THE ROLE :

• To be the primary point of contact for inbound communication from customers.
• To take ownership of issues and resolve in an efficient manner.
• Ensure an effective communication flow between internal departments and the customer.
• Monitor Customer Satisfaction levels
• To provide general administrative support to other team members.

THE IDEAL CANDIDATE :

• Very strong verbal and written communication skills.
• Excellent interpersonal skills and an ability to build rapport with customers.
• Enthusiastic and passionate about customer satisfaction.
• A desire to solve problems and to resolve cases.
• Strong computer skills, experience using CRM programs is preferable.
• Experience in customer relations.
• Experience in the motor industry