Customer Care

Complaints Manager Permanent

Our client is based in Dublin 22 and is currently recruiting for an experienced Senior Customer  Services Executive / Customer Relations  to take ownership of customer relations.

This is a permanent position and salary is €30k – €40k pa.

THE ROLE :

  • To be the primary point of contact for inbound communication from customers.
  • To take ownership of issues and resolve in an efficient manner.
  • Ensure an effective communication flow between internal departments and the customer.
  • Monitor Customer Satisfaction levels
  • To provide general administrative support to other team members.

THE IDEAL CANDIDATE :

  • Very strong verbal and written communication skills.
  • Excellent interpersonal skills and an ability to build rapport with customers.
  • Enthusiastic and passionate about customer satisfaction.
  • A desire to solve problems and to resolve cases.
  • Strong computer skills, experience using CRM programs is preferable.
  • Experience in customer relations.
  • Experience in the motor industry

 

 

 

 

Job Overview

  • Date Posted:
  • Location: Dublin 22
  • Job Title: Complaints Manager
  • Consultant: Anna O Mara
  • Job Salary: 30 - €40k pa
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