Customer Care Sales Support FMCG D24 Permanent

Our client is based in Citywest Business Park, Tallaght, Dublin 24, Rathcoole Co Dublin and is currently recruiting for an experienced FMCG Customer  Services Sales Support Executive to join their busy team..

This is a permanent role and salary is €28,000

THE ROLE :

• To be the primary point of contact for inbound communication from customers.
• To deal with any customer orders including order input / price queries
• To provide an efficient and effective support level for the Sales Team and Management.
• To take ownership of issues and resolve in an efficient manner.
• Ensure an effective communication flow between internal departments and the customer.
• To arrange the despatch of all relevant information to the Sales Team on a regular basis i.e. Sales Plan promotions, updated price lists, stock cards, memos, e-mails circulars and any relevant customer queries or information relevant to their territory
• Monitor Customer Satisfaction levels
• To complete promotion submissions & prepare promotion pricing requests to a scheduled timeframe.
• Running reports for Sales Manager & Key Accounts Manager as requested
• Weekly/Monthly sales reports
• Promotion sales trackers

THE IDEAL CANDIDATE :

• FMCG experience is ideal#
• Very strong verbal and written communication skills.
• Excellent interpersonal skills and an ability to build rapport with customers.
• Enthusiastic and passionate about customer satisfaction.
• A desire to solve problems and to resolve cases.
• Strong computer skills, experience using CRM programs is preferable.
• Experience in customer relations.